Returns & Refunds

Nectaré ghee and aachars are perishable food products. For reasons of safety and hygiene, we are unable to accept returns or exchanges for change of mind once an order has been delivered. This is standard practice for food and is in line with consumer protection norms for perishable goods.

However, your satisfaction matters to us. If something is wrong with your order, we will make it right — as described below.

We offer a free replacement or a full refund if:

• The product arrived damaged, broken, or leaking.
• You received the wrong product or an incorrect quantity.
• The product was past its “best before” date on arrival.
• The seal was broken or tampered with on delivery.

Contact us within 48 hours of delivery at care@nectaredelicacies.com (or via WhatsApp / the Contact page) with:

• Your order code (e.g. NEC-XXXXXX).
• A clear photo or short video of the issue and the outer packaging.
• A brief description of the problem.

Please keep the product and packaging until your claim is resolved, as our courier may need to inspect or collect it.

Once a claim is approved, refunds are issued to your original payment method. For prepaid (Razorpay) orders, refunds typically reflect within 5–7 business days, depending on your bank or UPI provider. For Cash on Delivery orders, we refund via UPI or bank transfer to details you provide.

You may cancel an order before it has been dispatched for a full refund — email or message us as soon as possible with your order code. Once an order has been handed to the courier, it can no longer be cancelled, but the policy above still applies if anything is wrong on arrival.

We're a small team and we genuinely want you to enjoy your food. If anything feels unfair, write to us at care@nectaredelicacies.com and we'll work it out.